Terms and Conditions

Last updated: 15 June 2026

These general terms and conditions (algemene voorwaarden) apply to all offers, agreements, and services of Setterscaling.com. They are governed by the law of the Netherlands.

1. Definitions

• “Provider”, “we”, “us”: Setterscaling.com as described above.
• “Client”, “you”: the business or person entering into an agreement with us.
• “Services”: the recruitment, training, and management of direct message (DM) setters, and related consulting, as agreed with the Client.
• “Agreement”: the agreement between us and the Client for the provision of Services.

2. Applicability

These terms apply to every offer and Agreement between us and the Client, unless expressly agreed otherwise in writing. The applicability of any terms and conditions of the Client is expressly rejected. Our Services are aimed at businesses (B2B).

3. Offers and formation of the Agreement

All offers and quotations are without obligation and valid for the period stated, or otherwise for 14 days. An Agreement is formed once the Client accepts our offer (including in writing or by email) or once we begin performing the Services with the Client’s consent.

4. Performance of the Services

We will perform the Services to the best of our ability and with due care, as a best-efforts obligation (inspanningsverplichting). Unless expressly agreed in writing, we do not guarantee any specific result, revenue, or number of booked calls or sales. Any timelines we provide are indicative.

5. Cooperation by the Client

The Client will provide, in good time, all access, information, accounts, and cooperation we reasonably need to perform the Services (for example access to the relevant social media inboxes, offer details, and a point of contact). If the Client does not do so, we may suspend the Services and any resulting extra costs or delays are for the Client’s account.

6. Fees and payment

• Fees are as stated in the Agreement and are exclusive of VAT (BTW) unless stated otherwise.
• Unless agreed otherwise, invoices are payable within 14 days of the invoice date.
• If the Client does not pay on time, the Client is in default by operation of law and we may charge statutory commercial interest (wettelijke handelsrente) and reasonable collection costs.
• We may suspend the Services while undisputed invoices remain unpaid.

7. Term and termination

The term and any notice period are as set out in the Agreement. Either party may terminate the Agreement in writing with due notice. We may suspend or terminate the Agreement with immediate effect if the Client is in serious breach, becomes insolvent, or applies for a moratorium on payments.

8. Intellectual property

All intellectual property rights in our systems, scripts, SOPs, training materials, and methods remain with us. The Client receives a non-exclusive, non-transferable right to use these for the duration of the Agreement and for its own internal business purposes only.

9. Confidentiality

Each party will keep confidential the non-public information it receives from the other party and use it only for the performance of the Agreement.

10. Liability

• Our total liability under or in connection with the Agreement is limited to the amount actually paid by the Client for the Services in the three (3) months preceding the event giving rise to the liability.
• We are not liable for indirect or consequential loss, including lost profit, lost revenue, lost data, or missed savings.
• The limitations in this article do not apply in the event of intent (opzet) or deliberate recklessness (bewuste roekeloosheid) on our part.

11. Force majeure

We are not liable for any failure to perform that is caused by force majeure (overmacht), including outages of third-party platforms, internet or hosting failures, or restrictions imposed by social media platforms. During force majeure our obligations are suspended.

12. Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection law (GDPR / AVG). Where we process personal data on the Client’s behalf, the parties will, where required, enter into a data processing agreement (verwerkersovereenkomst).

13. Amendments

We may amend these terms. The version in force at the time the Agreement is concluded applies to that Agreement. The latest version is always available on this website.

14. Applicable law and disputes

These terms and all Agreements are governed exclusively by Dutch law. Any disputes will be submitted to the competent court of the Rechtbank Noord-Nederland, the Netherlands, unless mandatory law provides otherwise.

15. Contact

For questions about these terms, contact us at admin@djuniversemedia.com.